Lux Hotel Receptionist - Front Desk & Guest Experience

Hollybank Trustees Ltd; Cork; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Free meal on duty

Croí employee restaurant

Motion Health Club access

Discount on food and spa services

Job summary

The Montenotte in Cork City, Ireland, is seeking a Hotel Receptionist to join the Front Office team. The role involves checking guests in and out, handling enquiries by phone and email, and processing reservations while promoting upselling to maximise revenue.

We offer a range of benefits and a hospitality-focused environment, with opportunities to develop in a luxury hotel renowned for its service and guest experience.

Qualifications

• Experience in hospitality front desk roles is preferred.
• Excellent verbal and written communication skills.
• Proficiency with basic computer applications and guest management systems.

Responsibilities

• Check guests in and out with a high level of service.
• Handle enquiries via telephone and email.
• Manage reservations, cancellations and modifications promptly.
• Promote upselling and drive revenue within the department.
• Prepare and verify daily reports and guest bills.
• Coordinate with senior management on guest queries or issues.
• Assist guests with transport and luggage in a courteous manner.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

POS system

Reservations software

Job description

The Montenotte in Cork City, Ireland, is seeking a Hotel Receptionist to join the Front Office team. The role involves checking guests in and out, handling enquiries by phone and email, and processing reservations while promoting upselling to maximise revenue.

We offer a range of benefits and a hospitality-focused environment, with opportunities to develop in a luxury hotel renowned for its service and guest experience.