Hotel Receptionist

The Montenotte; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

World-class facilities

Uniforms provided

HSF Health Plan

Career development

Culinary apprenticeships

Internships & work placements

Graduate development programmes

Wellness programmes

Free staff meal

Motion Health Club access

Cycle to work scheme

Travel pass scheme

Employee recognition

Job summary

The Montenotte in Ireland is seeking a Hotel Receptionist to join our Front Office team. You will greet guests, manage check-in/check-out, and handle enquiries by phone and email with a welcoming, professional approach.

You will process reservations, cancellations and modifications, promote upselling, and contribute to accurate daily reporting. You’ll liaise with management to address guest needs while delivering exceptional service.

Qualifications

• Guest-facing roles require a friendly, professional demeanor.
• Strong communication skills across multiple channels.
• Ability to upsell services and products to guests.

Responsibilities

• Check in and check out guests with accuracy and courtesy.
• Answer enquiries via telephone and email in a timely manner.
• Process reservations, cancellations and changes promptly.
• Promote upselling opportunities to maximise revenue.
• Ensure daily reports are completed on time.
• Liaise with management on guest queries and issues.

Skills

Customer service

Communication

Professionalism

Attention to detail

Job description

In a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World

We are certified as a Quality Employer with Irish Hotel Federation and have been certified as an Excellent Employer with Great Place to Work for 3 consecutive years.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary:

• 107 stylish guestrooms and suites and 26 self-catering Residences.
• The Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites.
• Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
• Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
• The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
• Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Elemis
• Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness

We are now looking for a Hotel Receptionist to join the #MPeople team!

Main Responsibilities:

• Working as part of the Front Office and Reservations Team to offer a high level of customer service.
• Checking in and out guests on arrival and departure.
• Dealing with enquiries via telephone and email;
• Processing of reservations, cancellations and modifications promptly.
• Promote upselling and general sales within the department and ensuring maximum revenue is generated.
• Ensure all daily reports are completed before the agreed time.
• To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
• To liaise with Senior Management with regard to guest queries or issues.
• To assist guests with transport & luggage in a courteous and professional manner

Our #MPeople are our business!

The Montenotte offers a variety on employee benefits, including:

• World class employee changing facilities and a stylish employee restaurant Croi.
• Bespoke Montenotte uniforms for all guest-facing employees.
• Group discount HSF Health Plan.
• Learning & development opportunities.
• Career guidance & coaching.
• Culinary apprenticeships.
• Trainee management development programmes.
• Internships & work placement opportunities.
• Graduate development programmes.
• Employee wellness programmes.
• Trained mental health first aiders & an employee assistance programme.
• A free meal in our employee restaurant Croi while on duty.
• Free use of the Motion Health Club with facilities including:
• Free weekly employee exercise class every Thursday morning.
• Access to personal training & fitness assessments.
• 25% discount off food in Panorama.
• 25% discount off spa treatments at Bellevue Spa.
• Access to the cycle to work scheme.
• Access to the travel pass scheme.
• Employee engagement and recognition programmes.
• Referral reward scheme.
• Opportunities to participate in sustainability and health & safety opportunities.
• #MPeople events.
• #MPeople sporting activities.
• #Mpeople community engagement with our local community & our charity partner, Pieta.