Front Desk Concierge – Hospitality Guest Experience

Hollybank Trustees Ltd; Dundrum; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Johnstown Estate in Meath is seeking a friendly on-site Receptionist to welcome guests, manage phone calls, and support front desk operations. You will coordinate with other departments, handle inquiries with diplomacy, and ensure a smooth check-in experience while maintaining a neat reception area and delivering outstanding guest service.

Join a team that values hospitality, professionalism, and guest-focused service, with opportunities to contribute to daily operations and guest

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and multitasking.
• Proficiency with office software (word processing and spreadsheets).
• Professional appearance and demeanour.
• Composure under pressure and diplomatic handling of situations.
• Customer service or receptionist experience beneficial but not required.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Handle incoming calls and messages, and respond to inquiries.
• Maintain a tidy front desk area and manage mail, couriers, and deliveries.
• Assist with scheduling and calendars as needed.
• Act as a liaison between departments to facilitate communication.
• Provide exceptional customer service and handle inquiries professionally.
• Use office software and systems for administrative tasks.
• Assist with data entry, filing and document management.
• Ensure guest satisfaction and anticipate guest needs.

Skills

Excellent communication

Organizational skills

Office software proficiency

Professional appearance

Calm under pressure

Customer service experience

Tools

MS Word/Excel

Job description

The Johnstown Estate in Meath is seeking a friendly on-site Receptionist to welcome guests, manage phone calls, and support front desk operations. You will coordinate with other departments, handle inquiries with diplomacy, and ensure a smooth check-in experience while maintaining a neat reception area and delivering outstanding guest service.

Join a team that values hospitality, professionalism, and guest-focused service, with opportunities to contribute to daily operations and guest