Guest Experience Concierge - Front Office

Hollybank Trustees Ltd; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Full-time role

Training and development programs

Complimentary stays at sister property

Staff meals (buffet-style)

Job summary

The Mespil Hotel in Dublin is seeking a Guest Relations Executive to join our Front of House Team. Reporting to the Front Office Manager, you will be the face of the hotel in the lobby, delivering a warm welcome and outstanding service throughout guests’ stay.

Requirements include excellent communication, strong knowledge of the local area, and the ability to coordinate with multiple departments to ensure a seamless guest experience.

Qualifications

• Experience in hospitality, front office, or customer service.
• Proficiency in Microsoft Office; familiarity with hotel PMS systems is a plus.
• Fluency in English; other languages are desirable.
• Strong interpersonal and communication skills.
• Flexible to work evenings, weekends, holidays.

Responsibilities

• Greet guests warmly on arrival and direct them to the right areas.
• Engage with guests in lobby and collect feedback for online platforms.
• Record guest preferences by updating profiles.
• Collate guest reviews across hotel segments.
• Support Sales by sharing potential leads.
• Handle feedback and complaints with swift resolutions.
• Respond to customer care emails promptly.
• Monitor and respond to online reviews.
• Stay current on local attractions to provide tailored recommendations.
• Collaborate with departments to meet guest needs, including groups.
• Assist with arrivals/departures coordination with tour guides.
• Assist with luggage handling as required.
• Maintain tidy, welcoming lobby and reception.
• Update guest information displays daily.

Skills

Strong IT skills

Fluency in English

Excellent communication skills

Organised and detail-oriented

Collaborates across departments

Education

Hospitality/Tourism qualification preferred

Tools

Opera PMS

Fidelio

Protel

Job description

The Mespil Hotel in Dublin is seeking a Guest Relations Executive to join our Front of House Team. Reporting to the Front Office Manager, you will be the face of the hotel in the lobby, delivering a warm welcome and outstanding service throughout guests’ stay.

Requirements include excellent communication, strong knowledge of the local area, and the ability to coordinate with multiple departments to ensure a seamless guest experience.