Front Desk & Guest Experience Specialist

The Johnstown Estate; Dundrum; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Johnstown Estate in Dundrum, Ireland is seeking a friendly receptionist to warmly welcome visitors, manage phone calls, and maintain a polished front desk. You will direct guests, handle inquiries, and support smooth daily operations.

This role requires excellent communication, strong organizational skills, and proficiency with common office software. You will collaborate with teams to ensure guest comfort and timely service throughout the stay.

Qualifications

• Excellent communication and interpersonal skills with a friendly, welcoming attitude.
• Strong organizational abilities with the capacity to multitask and prioritize.
• Proficiency with common office software and phone systems.
• Professional appearance and demeanour; calm under pressure.

Responsibilities

• Welcomes and assists visitors, directing them to the appropriate person or department.
• Manages incoming calls, forwards messages, and handles general inquiries.
• Maintains a tidy front desk area and handles mail, courier services and deliveries.
• Schedules and manages calendars to support efficient daily operations.
• Acts as a communication bridge between departments to ensure smooth information flow.
• Provides exceptional customer service, handling inquiries and complaints professionally.
• Performs administrative tasks such as data entry, filing and document management.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Professionalism

Tools

Office software (Word, Excel)

Job description

The Johnstown Estate in Dundrum, Ireland is seeking a friendly receptionist to warmly welcome visitors, manage phone calls, and maintain a polished front desk. You will direct guests, handle inquiries, and support smooth daily operations.

This role requires excellent communication, strong organizational skills, and proficiency with common office software. You will collaborate with teams to ensure guest comfort and timely service throughout the stay.