Dutch QA & Training Specialist - Scale Trust & Safety

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist Market Lead in Dublin to ensure safety policies are enforced at scale. You will audit moderation, perform RCA, and translate data into actionable improvements across guidelines and operations. The role requires coordinating with global teams and leveraging AI tools to enhance efficiency.

Excellent Dutch and English communication is essential. This role involves shift work, including weekends and holidays, to support continuous operations and

Qualifications

• Analytical audits in trust and safety or high-volume operations.
• Strong RCA and data-driven feedback for policy and guidelines.
• Interpretation of complex safety policies and judgment on high-risk cases.
• Leadership in calibration sessions across moderation teams.
• Fluency in Dutch and English for local market coordination.

Responsibilities

• Conduct regular analytical audits of human moderation and ensure compliance with data protection and safety standards.
• Perform root cause analysis to identify recurring quality issues and drive process improvements.
• Provide expert judgments on complex or high-risk cases and guide enforcement accuracy.
• Lead calibration sessions and collaborate with BPO partners and internal teams to align on quality goals.
• Use AI and QA dashboards to generate weekly and monthly performance reports.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Data analysis

Cross-functional collaboration

Stakeholder management

Training delivery

Dutch language

English language

AI in QA

Tools

QA dashboards

Calibration platforms

Job description

TikTok is seeking a Quality & Training Specialist Market Lead in Dublin to ensure safety policies are enforced at scale. You will audit moderation, perform RCA, and translate data into actionable improvements across guidelines and operations. The role requires coordinating with global teams and leveraging AI tools to enhance efficiency.

Excellent Dutch and English communication is essential. This role involves shift work, including weekends and holidays, to support continuous operations and