Global Benefits Operations Manager

Globalizationpartners; Ireland; Remote; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Paid parental leave

Flexible time off

Spending accounts

Medical insurance

Dental insurance

Vision insurance

Sabbatical after 5 years

Job summary

G-P is seeking a Benefits Operations Manager to oversee the operational delivery of employee benefit programs and streamline customer-facing benefits processes. You will create and update SOPs, partner with Product to ensure proper benefit setup in our platform, ensure data integrity and accurate billing, and support benefit implementations for professionals and customers.

In this remote-first role, you will collaborate with diverse teams to drive scalable workflows, improve data accuracy, and

Qualifications

• Experience in operational workflows and streamlining fragmented processes.
• Strong analytical skills with focus on data accuracy and reconciliation.
• Excellent communication and problem-solving for customer escalations and inquiries.
• Exceptional cross-functional partnership to ensure shared goals are achieved.
• Knowledge of benefits management.

Responsibilities

• Streamline benefits operations workflows into centralized, scalable processes.
• Define, document, and maintain SOPs and workflows for all benefits operations to ensure consistency and efficiency.
• Oversee data management and reconciliation for professionals.
• Manage benefits enrollment, changes, and terminations for professionals, including manual support where automation fails.
• Manage vouchers not reported through payroll.
• Handle general inquiries from professionals and customers regarding benefits.
• Address and resolve complex benefits issues and escalations.
• Conduct benefit plan comparisons for customers and potential customers.
• Ensure the accuracy of billing data in our platform.
• Collaborate with Product on benefit plan offering changes that need to be captured in our customer facing system.
• Capture updated payroll and billing data in our platform for all renewals.
• Support the implementation of new benefit rollouts.
• Effectively communicate benefits changes to customers and professionals.

Skills

Operational workflows

Analytical skills

Communication

Cross-functional collaboration

Benefits management

Job description

G-P is seeking a Benefits Operations Manager to oversee the operational delivery of employee benefit programs and streamline customer-facing benefits processes. You will create and update SOPs, partner with Product to ensure proper benefit setup in our platform, ensure data integrity and accurate billing, and support benefit implementations for professionals and customers.

In this remote-first role, you will collaborate with diverse teams to drive scalable workflows, improve data accuracy, and