German-Speaking Order Support Specialist (Hybrid)

Cpl Group; South Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Cpl Group in Ireland is seeking a detail-oriented Customer Support Administrator for Order Management. You will act as the primary contact for customers, managing the end-to-end order process and ensuring a positive experience in a multicultural environment.

The role requires native or near-native German and advanced English, proficiency with MS Office, and experience in order entry or customer service. Based in Liffey Valley, Dublin 22, this 12-month contract offers hybrid work (3 days in the

Qualifications

• Native or near-native German and advanced English (C1/C2).
• Proficiency in Microsoft Office and general PC literacy.
• Experience in order entry, customer support, or a strong interest in developing a career in customer service.

Responsibilities

• Process customer orders accurately upon receipt.
• Complete daily, weekly, and monthly reporting according to business requirements.
• Provide basic product information to customers.
• Resolve queries related to orders, stock availability, deliveries, and invoices.
• Process returns and ensure smooth resolution of issues.

Skills

German language

English language

MS Office

Tools

SAP

Job description

Cpl Group in Ireland is seeking a detail-oriented Customer Support Administrator for Order Management. You will act as the primary contact for customers, managing the end-to-end order process and ensuring a positive experience in a multicultural environment.

The role requires native or near-native German and advanced English, proficiency with MS Office, and experience in order entry or customer service. Based in Liffey Valley, Dublin 22, this 12-month contract offers hybrid work (3 days in the