German Customer Service Specialist | Hybrid + Bonus

Sigmar Recruitment; Galway; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Laya Healthcare after 6 months

Annual bonus

Free parking

Option to buy additional annual leave

Company pension scheme

Hybrid working policy after 6 months

Job summary

Sigmar Recruitment in Galway, Ireland, seeks a German Customer Service Representative to handle inquiries in German and English via phone, email and chat. The role is full-time with hybrid potential after 6 months and a€29,400 salary plus annual bonus, healthcare and pension options.

The successful candidate will support customers in German-speaking countries, contributing to a high-quality service standard within a 50-strong team. On-site for the initial period, with hybrid options later.

Qualifications

• Fluency in spoken and written English and German.
• Minimum 2 years’ experience in a call centre or customer service environment.
• Excellent telephone and customer service skills.

Responsibilities

• Respond to customer and employee questions/concerns via telephone, email and chat in a timely and effective manner.
• Assist customers and partners based in German-speaking countries with orders, queries and refunds.
• Maintain knowledge of products, policies and procedures; document interactions to in-house standards.
• Work with the Customer Service Team Leader within a 50-person team to ensure service quality.

Skills

English & German

Call center experience

Customer service

Job description

Sigmar Recruitment in Galway, Ireland, seeks a German Customer Service Representative to handle inquiries in German and English via phone, email and chat. The role is full-time with hybrid potential after 6 months and a€29,400 salary plus annual bonus, healthcare and pension options.

The successful candidate will support customers in German-speaking countries, contributing to a high-quality service standard within a 50-strong team. On-site for the initial period, with hybrid options later.