Customer Support Admin- German

Cpl Group; South Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Cpl Group in Ireland is seeking a detail-oriented Customer Support Administrator for Order Management. You will act as the primary contact for customers, managing the end-to-end order process and ensuring a positive experience in a multicultural environment.

The role requires native or near-native German and advanced English, proficiency with MS Office, and experience in order entry or customer service. Based in Liffey Valley, Dublin 22, this 12-month contract offers hybrid work (3 days in the

Qualifications

• Native or near-native German and advanced English (C1/C2).
• Proficiency in Microsoft Office and general PC literacy.
• Experience in order entry, customer support, or a strong interest in developing a career in customer service.

Responsibilities

• Process customer orders accurately upon receipt.
• Complete daily, weekly, and monthly reporting according to business requirements.
• Provide basic product information to customers.
• Resolve queries related to orders, stock availability, deliveries, and invoices.
• Process returns and ensure smooth resolution of issues.

Skills

German language

English language

MS Office

Tools

SAP

Job description

Customer Support Administrator – Order Management ( German)

We’re looking for a detail-oriented and customer-focused Customer Support Administrator. In this role, you will serve as the primary point of contact for customers, managing the end-to-end order process and ensuring an exceptional customer experience. This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.

Key Responsibilities

• Order Management
• Accurately and promptly process customer orders upon receipt
• Complete daily, weekly, and monthly reporting according to business requirements
• Provide basic product information to customers
• Resolve queries related to orders, stock availability, deliveries, and invoices
• Process returns and ensure smooth resolution of issues

Customer Experience and Loyalty

• Communicate effectively with internal and external stakeholders, building strong working relationships
• Demonstrate genuine care, empathy, and professionalism in handling customer concerns
• Support a positive and cooperative team environment

Candidate Profile:

Essential Requirements

• Native or near-native fluency in German and advanced English (C1/C2)
• Proficiency in Microsoft Office and general PC literacy
• Experience in order entry, customer support, or a strong interest in developing a career in customer service

Desirable Skills

• Strong sense of responsibility and continuous improvement mindset
• Excellent organizational, interpersonal, and problem-solving abilities
• Team-oriented with the ability to collaborate toward business goals
• Empathetic and customer-focused with strong ownership of tasks
• Proactive and adaptable with the ability to manage multiple tasks in a busy environment
• SAP knowledge is an advantage, though full training will be provided

Location: Liffey Valley, Dublin 22 (Hybrid: 3 days in office)

Schedule: Monday–Friday, Regular Office Hours (37.5 hours/week)

Contract: 12 months with the chance of extension