German-Speaking Customer Support Specialist – Galway (Hybrid)

Cpl; Galway; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

CPL in Galway is hiring a German-speaking Customer Service Representative to join a dynamic, international team on site with hybrid options after probation. You’ll be the first contact for customers, helping with orders, accounts, and product information.

The role emphasizes strong communication, problem solving, and a customer-first mindset within a fast-paced environment. If you’re fluent in German and English, apply to join our supportive team.

Qualifications

• German fluency at native level.
• Strong English written and spoken skills.
• Customer-focused mindset with problem-solving ability.
• Ability to work independently and as part of a team.

Responsibilities

• Be the first point of contact for customers and business partners via phone, email, and live chat
• Provide support on products, orders, accounts, and general inquiries
• Resolve issues and complaints while maintaining a positive experience
• Process refunds, exchanges, and account-related requests accurately
• Build and maintain relationships through professional communication
• Support users with system navigation and account questions
• Record interactions accurately and escalate complex cases when required
• Collaborate with internal teams to deliver an exceptional customer experience

Skills

German fluency

English proficiency

Communication skills

Customer focus

Problem solving

Teamwork

Job description

CPL in Galway is hiring a German-speaking Customer Service Representative to join a dynamic, international team on site with hybrid options after probation. You’ll be the first contact for customers, helping with orders, accounts, and product information.

The role emphasizes strong communication, problem solving, and a customer-first mindset within a fast-paced environment. If you’re fluent in German and English, apply to join our supportive team.