German Tech Support Specialist – Remote & Dublin Hybrid

HubSpot; Ireland; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Flexible work arrangements

Inclusive company culture

Continuous learning opportunities

Job summary

A leading customer platform company in Ireland is seeking a Customer Support Specialist. In this full-time role, you will work directly with customers across phone, chat, and web to resolve product-related queries. You will need to have fluency in English and German, as well as at least one year of experience in a customer or technical support role. The role offers a hybrid work environment and a focus on customer-first solutions to enhance business growth.

Qualifications

• Minimum of 1 year of experience in a customer support or technical support role, preferably in software or technology.
• Adept at understanding and using product documentation.
• Self-motivated and eager to learn.

Responsibilities

• Resolve issues using phone, chat, and web.
• Identify challenges and opportunities for customers.
• Guide customers through HubSpot tools.

Skills

Fluent in English

Fluent in German

Technical troubleshooting

Customer-first mentality

Growth mindset

Job description

A leading customer platform company in Ireland is seeking a Customer Support Specialist. In this full-time role, you will work directly with customers across phone, chat, and web to resolve product-related queries. You will need to have fluency in English and German, as well as at least one year of experience in a customer or technical support role. The role offers a hybrid work environment and a focus on customer-first solutions to enhance business growth.