German Customer Service

Collins McNicholas Group; Galway; On-site; EUR 26,000 - 32,000; Full time

Job summary

Collins McNicholas Group in Ireland is seeking a German-speaking Customer Service Representative. You will be the first point of contact for English and German speaking customers, delivering outstanding service through phone, email, and live chat.

Responsibilities include responding to inquiries, handling complaints, processing orders, returns, refunds, and working with internal teams to resolve issues. You will maintain knowledge of our products and policies while representing the company

Qualifications

• Fluency in German and English (spoken and written).
• Minimum 2 years’ experience in a Call Centre or Customer Service department.
• Excellent communications and telephone skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to customer questions via phone, email and live chat.
• Troubleshoot issues including pricing, billing inquiries and order status updates.
• Assist customers with placing orders, returns, refunds or exchanges.
• Collaborate with internal departments to resolve customer concerns.
• Maintain knowledge of products, policies and procedures.
• Represent the company in a professional and courteous manner.

Skills

German language

English language

Call centre experience

Communication skills

Teamwork

Independent work

Job description

Our client, a global organisation, are looking to hire a German speaking Customer Service Representative. As their Customer Service Representative, you will be the first point of contact for English and German speaking customers, delivering outstanding service and support through various channels, including phone, email and chat. Your primary responsibility will be to ensure customer satisfaction by resolving issues, answering questions, and guiding them through our products and services.
Responsibilities include:

• Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner

• Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.

• Assist customers with placing orders, returns, refunds or exchanges as per company policies.

• Collaborate with internal departments to resolve customer concerns effectively and efficiently.

• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

• Representing the company in a professional, courteous, and efficient manner

• Complete documentation to in-house standards and be compliant with all in house procedures.

• Working in a safe manner at all times.

• Reporting to the Customer Service Team Leader.

Requirements include:

• Fluency in spoken and written German & English.

• Minimum 2 years’ experience working in a Call Centre or Customer Service department.

• Excellent communications skills.

• Excellent telephone and customer service skills.

• Ability to work independently and as part of a team in a fast-paced environment.