Customer Support Associate (German Speaking)

ManpowerGroup Ireland; Galway; Hybrid; EUR 34,000 - 42,000; Full time

Job summary

SAP is seeking a Customer Interaction Centre Specialist in Galway on a 12-month contract, employed via ManpowerGroup Ireland, with a hybrid work model. The role focuses on analyzing non-technical queries, guiding customers, and collaborating with SAP teams worldwide.

Fluent English and German (minimum B2) required, Bachelor's in Business or related field, strong communication and time-management skills, and ability to handle multiple tasks across channels.

Qualifications

• Bachelor's degree in Business, Computer Science or related field.
• Fluency in English and German with minimum B2 proficiency.

Responsibilities

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure timely resolution of customer cases.

Skills

Customer service

Communication skills

Time management

Multitasking

Education

Bachelor's degree

Job description

Customer Support Associate (German Speaking)

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities.

Company Overview

Join the vibrant and diverse Customer Interaction Centre, where you'll be part of a friendly, multinational team committed to supporting each other. Our core team provides 24*7 support through various channels, employing a follow-the-sun approach with global locations in Brazil, China, India, and Philippines. We assist in the prioritization of customer's technical cases by evaluating their commercial impact on business processes.

Job Overview

As a Customer Interaction Centre Specialist, you will be an integral part of our customer support team, providing high-quality interactions through various channels. You'll play a crucial role in analyzing non-technical queries, researching solutions, and educating customers on navigating support pages. Additionally, you'll collaborate with SAP teams globally to ensure timely and effective resolution of customer cases.

Key Responsibilities

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical customer queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure the effective and timely resolution of customer cases.

What we look for in you:

• Commitment to providing excellent customer service.
• Passionate and dedicated team player.
• Strong time management, prioritization, and multi-tasking capabilities.
• Thrives on performing multiple tasks and responsibilities simultaneously.
• Shift flexibility, including weekend work (approx. 1 day per quarter) and Bank Holidays

Education & Qualifications:

• Bachelor's degree in Business, Computer Science or a related field
• Fluency in English and German with excellent communication skills (minimum B2).