Galway MSP Field Engineer: Onsite IT & Cloud Networking

Stack and Co; Galway; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Training & development

Support for Microsoft certifications

Exposure to MS technologies

Job summary

Stack and Co in Galway is seeking an experienced IT Field Service Engineer to support a portfolio of business clients across Galway and surroundings. You will diagnose and resolve IT issues on-site, with strong focus on Microsoft 365, Windows Server and network infrastructure.

The role is client-facing and requires travelling to client sites, ownership of issues, and delivering proactive IT support across MSP environments. A full Irish driving licence and fluent English are essential.

Qualifications

• 3+ years' experience as IT Field Service Engineer within an MSP.
• Experience supporting multiple external business clients across IT environments.
• Strong Microsoft 365 administration and troubleshooting experience.
• Commercial experience supporting Windows Server.
• Strong Windows desktop, laptop and endpoint troubleshooting skills.
• Good networking knowledge including TCP/IP, DNS, DHCP, VPNs.
• Experience supporting or configuring business firewalls such as SonicWall, Fortinet, Sophos or similar.
• Experience travelling to client sites and dealing with business users.
• Ability to troubleshoot independently and take ownership of issues.
• Good documentation and workload management skills.
• Clear and professional spoken and written English.
• A full Irish driving licence.

Responsibilities

• Visit customer sites to diagnose and resolve IT issues.
• Support multiple MSP clients and technical environments.
• Provide Level 2 technical support with exposure to Level 3 issues.
• Support Microsoft 365 including Exchange Online and SharePoint.
• Support Azure and Microsoft cloud environments.
• Troubleshoot Windows desktops, laptops and Windows Server.
• Install and configure servers and infrastructure within live client environments.
• Diagnose LAN, WAN, DNS, DHCP, VPN and general networking issues.
• Configure and support SonicWall or similar firewalls.
• Contribute to installations, upgrades, migrations and client projects.
• Keep technical documentation and client information up to date.
• Communicate with end users, client managers and internal teams.
• Take issues from diagnosis to resolution.

Skills

MSP field engineering

On-site support

Microsoft 365

Windows Server

Networking basics

Firewall configuration

Client-facing

Driving licence

Documentation

English proficiency

Tools

SonicWall

Fortinet

Sophos

Azure

Exchange Online

SharePoint

Job description

Stack and Co in Galway is seeking an experienced IT Field Service Engineer to support a portfolio of business clients across Galway and surroundings. You will diagnose and resolve IT issues on-site, with strong focus on Microsoft 365, Windows Server and network infrastructure.

The role is client-facing and requires travelling to client sites, ownership of issues, and delivering proactive IT support across MSP environments. A full Irish driving licence and fluent English are essential.