Onsite IT Support Engineer - Deskside & Field

GS Group; Kilkenny; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Mobile phone

Laptop

Job summary

GS Group is seeking an Onsite IT Engineer to provide hands-on technical support on site in Kilkenny, Ireland. You will address end-user issues and ensure IT services remain operational with a company van, mobile phone, and laptop supplied.

You will triage and resolve Level 1 and 2 incidents, perform PC builds and hardware replacements, and maintain accurate ticketing and asset records across a multi-site business. Strong customer service and communication are essential.

Qualifications

• Strong troubleshooting skills across Windows desktops, Microsoft 365, printers, networking, and end‑user devices.
• Experience supporting users in a multi-site business environment.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage incidents independently.

Responsibilities

• Provide onsite deskside and floor-walking end-user support.
• Triage, investigate, and resolve Level 1–2 incidents and service requests.
• Understand Networking, DNS & DHCP.
• Perform PC builds, user setups, hardware replacements, and peripheral installations.
• Complete routine operational checks and preventative maintenance tasks.
• Escalate complex issues to Level 3 or specialists.
• Maintain accurate ticket updates, documentation, and asset records.

Skills

End-user support

Windows troubleshooting

Microsoft 365

Networking basics

Customer service

Multi-site experience

Prioritisation

Desktop hardware

Job description

GS Group is seeking an Onsite IT Engineer to provide hands-on technical support on site in Kilkenny, Ireland. You will address end-user issues and ensure IT services remain operational with a company van, mobile phone, and laptop supplied.

You will triage and resolve Level 1 and 2 incidents, perform PC builds and hardware replacements, and maintain accurate ticketing and asset records across a multi-site business. Strong customer service and communication are essential.