MSP IT Field Service Engineer — Galway

Stackand.Co; Galway; On-site; EUR 42,000 - 45,000; Full time

Benefits offered by this job

Laptop and mobile phone

Pension contribution

Training and professional development

Job summary

Stackand.Co in Galway is seeking an experienced IT Field Service Engineer to support multiple client sites across MSP environments. The role covers onsite support, server and network issues, Microsoft 365, and project work, with regular travel in a company van.

You will manage diverse environments for multiple external clients, providing Level 2 support and escalating to Level 3 when needed. A full Irish driving licence is essential.

Qualifications

• MSP experience is essential for this position.
• At least 3+ years' experience as IT Field Service Engineer in an MSP.
• Experience supporting multiple external clients and different IT environments simultaneously.
• Strong Microsoft 365 administration and troubleshooting experience.
• Experience with Windows Server in a commercial environment.
• Strong Windows desktop and endpoint troubleshooting skills.
• Good networking knowledge including TCP/IP, DNS, DHCP, VPNs.
• Experience visiting client sites and dealing with business users.
• Ability to troubleshoot issues independently and take ownership of workload.
• Clear, professional spoken and written English.
• Full Irish driving licence.

Responsibilities

• Visit client sites to troubleshoot and resolve IT issues.
• Support multiple MSP clients and environments at the same time.
• Provide Level 2 support with exposure to Level 3 issues and projects.
• Support Microsoft 365 environments including Exchange Online and SharePoint.
• Support Azure and Microsoft cloud services.
• Troubleshoot Windows desktops, laptops and Server environments.
• Install and configure servers and infrastructure in live client environments.
• Diagnose LAN, WAN, DNS, DHCP, VPN and general networking issues.
• Configure and support firewalls (SonicWall, Fortinet, Sophos).
• Work on IT installations, upgrades, migrations and client projects.
• Document work clearly and keep client information up to date.
• Communicate with client users, managers and internal teams.
• Take ownership of issues from initial diagnosis to resolution.

Skills

MSP experience

Client sites handling

English communication

Driving license

Tools

Microsoft 365

Windows Server

SonicWall firewall

Fortinet firewall

Sophos firewall

Job description

Stackand.Co in Galway is seeking an experienced IT Field Service Engineer to support multiple client sites across MSP environments. The role covers onsite support, server and network issues, Microsoft 365, and project work, with regular travel in a company van.

You will manage diverse environments for multiple external clients, providing Level 2 support and escalating to Level 3 when needed. A full Irish driving licence is essential.