Front Office Supervisor - Lead Guest Experience

SeeMe Hired Ltd; Lifford-Stranorlar Municipal District; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Staff meals while on duty

Ongoing training and opportunities for

Staff discounts across Hotel Group

Job summary

Villa Rose Hotel in Ballybofey, Co. Donegal is seeking a Front Office Supervisor to lead our front desk team. You will oversee daily operations from check-in to check-out and ensure guests receive a warm Donegal welcome.

The role requires at least 2 years in front office or reception, supervisory experience, and excellent communication. Experience with a PMS is a plus. We offer a competitive salary, staff meals, ongoing training, and a supportive team environment.

Qualifications

• At least 2 years in a hotel front office or reception role, ideally with some supervisory experience.
• Experience with a property management system (PMS) is an advantage.
• Excellent communication and customer service skills.
• Strong organisational skills and a calm, positive approach under pressure.
• Good IT skills and attention to detail.
• Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays.
• Fluent English; additional languages are a plus.

Responsibilities

• Supervise, train, and motivate the front office team, including preparing rosters.
• Manage check-ins, check-outs, reservations, and room allocation.
• Handle guest queries, special requests, and complaints professionally and promptly.
• Oversee cash handling, billing, and end-of-shift reconciliations.
• Maximise room occupancy and revenue through upselling and effective reservation management.
• Liaise with housekeeping, food and beverage, and management to ensure seamless service.
• Maintain high standards of presentation at the front desk and in reception areas.
• Make sure health, safety, and data protection procedures are followed.

Skills

Customer Service

Team Management

Hospitality

Communication

Tools

PMS

Job description

Villa Rose Hotel in Ballybofey, Co. Donegal is seeking a Front Office Supervisor to lead our front desk team. You will oversee daily operations from check-in to check-out and ensure guests receive a warm Donegal welcome.

The role requires at least 2 years in front office or reception, supervisory experience, and excellent communication. Experience with a PMS is a plus. We offer a competitive salary, staff meals, ongoing training, and a supportive team environment.