Front Office Manager Ballymascanlon Hotel & Golf Resort

SeeMe Hired Ltd; Dundalk; On-site; EUR 45,000 - 55,000; Full time

Job summary

The Front Office Manager at Ballymascanlon Hotel & Golf Resort oversees daily front desk operations, guest services, reservations and the lobby to ensure outstanding guest satisfaction and smooth check-in/out. This role requires leadership to maintain high standards across guest touchpoints.

You will recruit, train and manage front office staff, schedule rosters, monitor revenue reports, and ensure policy compliance while fostering a welcoming, professional team environment.

Qualifications

• Excellent customer service and guest relations abilities.
• Strong reception and reservations handling experience.
• Proven ability to supervise and develop front office staff.

Responsibilities

• Oversee daily front desk operations, guest services, reservations and lobby area to ensure guest satisfaction.
• Manage check-in/check-out processes and cash handling with accuracy.
• Recruit, train and develop front office staff including receptionists and reservations agents.
• Prepare and manage rosters ensuring adequate coverage based on business levels.
• Ensure compliance with hotel policies, procedures and brand standards.
• Oversee night audit operations and verify daily revenue reports.

Skills

Exceptional Customer Service

Reception skills

Reservation skills

Supervisory Skills

Job description

Front Office Manager Ballymascanlon Hotel & Golf Resort

Front Office Manager

Ballymascanlon Hotl & Golf Resort are now recruiting for the position of Front Office Manager

About Ballymascanlon Hotel & Golf Resort

The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland; this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Front Office Manager!

About the role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency. This role ensures smooth check-in and check-out processes, handles guest concerns, manages staff scheduling, and maintains adherence to hotel standards and procedures.

Key Duties & Responsibilities

• Ensure the highest level of guest service is delivered consistently.
• Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
• Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Oversee night audit operations and verify daily revenue reports.
• Recruit, train, and develop front office staff including receptionists and reservations agents.
• Prepare & Manage Rosters ensuring adequate coverage based on business levels
• Foster a positive and professional team environment.

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Skills you'll need

• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Supervisory Skills