Front Office Supervisor (Fixed-Term) – Guest Experience Lead

O'Callaghan Collection; Dublin; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Birthday paid day off

Enhanced holidays

Refer a friend - up to €1000 reward

Discounted room stays - friends and in

Discounted F&B for guests

Progression - 4 Dublin hotels

Tax saver for travel tickets

Bike to work scheme

Job summary

O'Callaghan Collection in Dublin city centre is seeking a Front Office Supervisory role to support daily operations across our reception teams. You will oversee the front desk, ensure guest satisfaction, and help train staff to maintain high standards.

The position is a fixed-term contract with potential for permanent placement. Applicants should have 1–2 years in front office supervisory roles, English fluency, and familiarity with Opera PMS.

Qualifications

• 1–2 years front office supervisory/management experience.
• Excellent communication in English; strong people skills.
• Experience with Opera PMS preferred.

Responsibilities

• Oversee daily reception operations and support staff.
• Maintain high guest service standards and resolve issues promptly.
• Train new reception staff and evaluate performance.
• Handle scheduling, reservations, records, and billing accuracy.
• Coordinate with other departments to ensure seamless guest experiences.
• Assist in resolving escalated guest complaints and protect reputation.

Skills

Front Office supervision

Guest service

People management

English communication

Tools

Opera PMS

Job description

O'Callaghan Collection in Dublin city centre is seeking a Front Office Supervisory role to support daily operations across our reception teams. You will oversee the front desk, ensure guest satisfaction, and help train staff to maintain high standards.

The position is a fixed-term contract with potential for permanent placement. Applicants should have 1–2 years in front office supervisory roles, English fluency, and familiarity with Opera PMS.