Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal

SeeMe Hired Ltd; Lifford-Stranorlar Municipal District; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Staff meals while on duty

Ongoing training and opportunities for

Staff discounts across Hotel Group

Job summary

Villa Rose Hotel in Ballybofey, Co. Donegal is seeking a Front Office Supervisor to lead our front desk team. You will oversee daily operations from check-in to check-out and ensure guests receive a warm Donegal welcome.

The role requires at least 2 years in front office or reception, supervisory experience, and excellent communication. Experience with a PMS is a plus. We offer a competitive salary, staff meals, ongoing training, and a supportive team environment.

Qualifications

• At least 2 years in a hotel front office or reception role, ideally with some supervisory experience.
• Experience with a property management system (PMS) is an advantage.
• Excellent communication and customer service skills.
• Strong organisational skills and a calm, positive approach under pressure.
• Good IT skills and attention to detail.
• Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays.
• Fluent English; additional languages are a plus.

Responsibilities

• Supervise, train, and motivate the front office team, including preparing rosters.
• Manage check-ins, check-outs, reservations, and room allocation.
• Handle guest queries, special requests, and complaints professionally and promptly.
• Oversee cash handling, billing, and end-of-shift reconciliations.
• Maximise room occupancy and revenue through upselling and effective reservation management.
• Liaise with housekeeping, food and beverage, and management to ensure seamless service.
• Maintain high standards of presentation at the front desk and in reception areas.
• Make sure health, safety, and data protection procedures are followed.

Skills

Customer Service

Team Management

Hospitality

Communication

Tools

PMS

Job description

Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal

Front Office Supervisor – Villa Rose Hotel, Ballybofey, Co. Donegal

Full-time | Permanent | Competitive Salary

The Villa Rose Hotel in the heart of Ballybofey is looking for an experienced and enthusiastic Front Office Supervisor to lead our front office team. If you take pride in giving guests a warm Donegal welcome and enjoy motivating a team to deliver excellent service, we'd love to hear from you.

About the role

About the Role

As Front Office Supervisor, you will oversee the day-to-day running of our front desk, making sure every guest has a smooth, friendly experience from check-in to check-out. You will support and guide the front office team, handle guest queries and feedback, and work closely with other departments to keep the hotel running efficiently.

Key Responsibilities

• Supervise, train, and motivate the front office team, including preparing rosters
• Manage check-ins, check-outs, reservations, and room allocation
• Handle guest queries, special requests, and complaints professionally and promptly
• Oversee cash handling, billing, and end-of-shift reconciliations
• Maximise room occupancy and revenue through upselling and effective reservation management
• Liaise with housekeeping, food and beverage, and management to ensure seamless service
• Maintain high standards of presentation at the front desk and in reception areas
• Make sure health, safety, and data protection procedures are followed

What We're Looking For

• At least 2 years' experience in a hotel front office or reception role, ideally with some supervisory experience
• Experience with a property management system (PMS) is an advantage
• Excellent communication and customer service skills
• Strong organisational skills and a calm, positive approach under pressure
• Good IT skills and attention to detail
• Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays
• Fluent English; additional languages are a plus

What We Offer

• Competitive salary
• Staff meals while on duty
• Ongoing training and opportunities for career progression
• A friendly, supportive team environment
• Staff discounts across Hotel Group

About the company

A family-run hotel & bar group owned and managed by the Gallen Family.

Required Criteria

• Proven experience as a Front Office Supervisor.
• Demonstrated ability to lead a front office team.
• Demonstrated ability to motivate a team to deliver excellent service.
• Strong commitment to delivering excellent guest service.
• Enthusiastic and positive approach to work.

Desired Criteria

• Familiarity with the local Ballybofey/Donegal area.
• Proficiency with hotel property management systems (PMS).
• Strong communication and interpersonal skills.

Skills you'll need

• Customer Service
• Team Management
• Hospitality
• Communication