Front Office Reception Manager: Lead Team & Elevate Guests

Viking Hotel Waterford; Waterford; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Great Place to Work Accredited 2025/26

Excellent working environment

Learning & development opportunities

Career progression opportunities

Competitive salary

Staff uniform

Employee discounts

Employee assistance programme

Job summary

PREM Group in Waterford is seeking an experienced Reception Manager to lead the front office team in a fast-paced hotel environment. You will manage check-ins/outs, inquiries, and reservations while ensuring top-quality guest service and smooth daily operations.

The ideal candidate will have 2+ years in a senior receptionist role within hospitality, be fluent in English, and capable of multi-tasking. This full-time role involves shift work, including weekends, and offers opportunities for

Qualifications

• Must have previous experience in a similar role in a hotel or at minimum 2 years senior receptionist experience.
• Previous PMS experience.
• Be courteous and focused on providing a consistently high standard of service.
• Must be a team player with the ability to multi task.
• Communicate fluently in English (written & oral).

Responsibilities

• Responsibility for the efficient running of all front office tasks and roles ensuring highest standard of customer service provided by all team members.
• Training and development of existing and new staff through SOPs.
• Combine the role with reception & reservation cover; welcoming guests, check-in/check-out, and operating the switchboard when required.
• Maintaining procedures and implementing new procedures when necessary.
• Managing reception payroll and budget.
• Oversee payments and invoices for reservations, group deposits and reception cashier.
• Drive upselling of all departments in collaboration with Sales & Marketing Manager.
• Handle guest complaints, queries and suggestions quickly and efficiently.
• Ensure the highest standards of customer care and monitor customer satisfaction.
• Maintain understanding of property facilities and processes and contribute to high-quality standards for relationship building, customer service and billing.
• Provide friendly and efficient service and be available to assist with queries.
• Manage staff in absence of Senior Management and ensure safety procedures are followed.
• Use onsite computer systems, email, Microsoft packages, room rate scheduling systems and third-party booking engines.

Skills

Senior receptionist experience

PMS experience

Customer service

English fluency

Tools

PMS system

Job description

PREM Group in Waterford is seeking an experienced Reception Manager to lead the front office team in a fast-paced hotel environment. You will manage check-ins/outs, inquiries, and reservations while ensuring top-quality guest service and smooth daily operations.

The ideal candidate will have 2+ years in a senior receptionist role within hospitality, be fluent in English, and capable of multi-tasking. This full-time role involves shift work, including weekends, and offers opportunities for