Hotel Front Desk Pro — Guest Experience Specialist

The Tower Hotel & Leisure Centre, Waterford; Waterford; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts across the group

Meals during shifts

Employee of the Month and Employee of 

Employee referral bonus (T&C's applies

Job summary

Neville Hotels in Waterford is seeking an experienced Receptionist to join our Front Office Team. You will greet guests, manage reservations, and handle check-in/check-out with professionalism and courtesy.

The ideal candidate has one year of hotel front office experience, excellent communication skills, and a team-oriented attitude. A friendly, adaptable approach and strong service orientation are essential.

Qualifications

• One year of hotel front office experience.
• Strong verbal and written communication skills.
• Ability to work as part of a team and handle guest needs with care.

Responsibilities

• Greet guests on arrival and assist as needed.
• Handle check-in, check-out and cash handling tasks.
• Manage online and phone reservations when required.
• Answer calls via a switchboard to standard.
• Represent Neville Hotels professionally at all times.
• Address guest requests promptly and efficiently.
• Keep front desk and back office areas clean and organized.
• Maintain knowledge of rooms, amenities and hotel services.

Skills

Front Office experience

Communication skills

Team player

Customer service

Job description

Neville Hotels in Waterford is seeking an experienced Receptionist to join our Front Office Team. You will greet guests, manage reservations, and handle check-in/check-out with professionalism and courtesy.

The ideal candidate has one year of hotel front office experience, excellent communication skills, and a team-oriented attitude. A friendly, adaptable approach and strong service orientation are essential.