Front Office Manager - Lead Guest Experience & Revenue

3D Personnel Ltd; Galway; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Food allowance

Company events

Job summary

3D Personnel is recruiting an experienced Front Office Manager for a well-established hotel in Galway. You will lead the Front Office team, drive guest service excellence, and partner with other departments to maximise occupancy and revenue.

You will oversee check-in/check-out, mentor staff, and ensure compliance with policies and safety standards while delivering memorable guest experiences. This role is permanent and on-site, with a strong emphasis on leadership and hospitality excellence.

Qualifications

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
• Strong leadership and people management experience.
• Excellent customer service and guest relations skills.
• Strong organisational and time management abilities.
• Commercial awareness with an understanding of hotel revenue and budgeting.
• Experience using hotel property management systems such as Opera, Hotsoft, or similar.
• Strong IT skills, including Microsoft Office.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Ensure exceptional guest service standards are maintained.
• Oversee smooth and efficient check-in and check-out procedures.
• Build a customer-focused culture and lead by example.
• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
• Monitor and maintain the accuracy of guest and booking information within hotel systems.
• Respond to guest feedback and implement improvements where required.
• Maximise room revenue through effective yield management and occupancy strategies.
• Support sales initiatives, group bookings, and promotional activities.
• Prepare departmental reports and monitor performance metrics.
• Recruit, train, mentor, and develop Front Office team members.
• Manage staff rotas in line with business requirements.
• Conduct performance reviews and support ongoing staff development.
• Attend management meetings and contribute to operational projects.
• Provide Duty Manager cover when required.
• Ensure full compliance with Health & Safety, Security, and Company policies.

Skills

Front Office leadership

Guest service excellence

Team development

Communication skills

Organizational skills

Time management

Commercial awareness

Problem solving

English proficiency

Tools

Opera PMS

Hotsoft PMS

Microsoft Office

Job description

3D Personnel is recruiting an experienced Front Office Manager for a well-established hotel in Galway. You will lead the Front Office team, drive guest service excellence, and partner with other departments to maximise occupancy and revenue.

You will oversee check-in/check-out, mentor staff, and ensure compliance with policies and safety standards while delivering memorable guest experiences. This role is permanent and on-site, with a strong emphasis on leadership and hospitality excellence.