Front Office Manager — Lead 4★ Guest Experience

Hollybank Trustees Ltd; Wexford; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Career Development

Advancement Opportunities

Staff Discounts

Health Club Membership

Spa Discounts

Complimentary Golf

Job summary

Whites of Wexford is seeking an enthusiastic, professional Front Office Manager to lead the team and deliver exceptional guest service at our 4* property in Wexford, Ireland.

You will direct all front office operations, ensure high standards, and collaborate with accommodation and maintenance to address issues. The role emphasizes leadership, coaching, and maintaining outstanding guest relations in a busy hotel environment.

Qualifications

• Previous experience in a 4* property or similar frontline hotel leadership role.
• Excellent attention to detail and ability to motivate self and team.
• Strong, professional communication skills, both oral and written.
• Experience in a high-volume property.
• Fully competent in the property management system (HOTSOFT or similar PMS).
• Ability to work under pressure and have a passion for hospitality.

Responsibilities

• Lead and motivate the front office team to deliver outstanding levels of service to guests.
• Direct front office operations, including guest arrival and departure procedures.
• Establish and implement standards to ensure 4* quality and train employees.
• Identify and analyse operational challenges and develop solutions to prevent recurrence.
• Liaise daily with accommodation and maintenance to address issues.
• Develop and sustain productive customer relationships and address guest needs.
• Recruit, train, develop and retain team members.

Skills

Leadership

Customer service

Communication

Team motivation

Front office management

Tools

HOTSOFT PMS

Job description

Whites of Wexford is seeking an enthusiastic, professional Front Office Manager to lead the team and deliver exceptional guest service at our 4* property in Wexford, Ireland.

You will direct all front office operations, ensure high standards, and collaborate with accommodation and maintenance to address issues. The role emphasizes leadership, coaching, and maintaining outstanding guest relations in a busy hotel environment.