Front Office Concierge: Guest Service & Growth

Hollybank Trustees Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Global staff room rates

50% off Food

25% Beverage

Accrued Annual Leave with Service

Friends and Family discount

Continual training and development

Career progression within the Group

Meals on shift

Bike to work scheme

Refer a friend scheme

Wellness at work events

Employment Assistance Programme

Group discounts for cinema tickets

Job summary

The Leinster is seeking a Front Office Receptionist to join our busy Dean Group hotel team in Dublin. You will be the first and last contact for guests, delivering warm, personalised service and smooth check-in/out using Opera PMS.

We look for hospitality experience, fluent English, and a friendly, professional approach, with a passion for guest satisfaction and local knowledge to enhance every stay.

Qualifications

• Previous experience as a hotel receptionist or front desk team member essential.
• Strong working knowledge of Opera PMS (or similar).
• Fluent English with excellent written and spoken communication skills.
• A friendly, outgoing personality with a passion for guest service.
• Knowledge of local attractions preferred.
• Ability to remain calm, organised, and efficient during high-pressure situations.

Responsibilities

• Greet guests warmly and manage check-in/check-out using Opera PMS.
• Coordinate with housekeeping, maintenance and F&B to meet guest needs.
• Uphold safety protocols and ensure secure, clean reception areas.

Skills

Front desk experience

Fluent English

Guest service

Excellent communication

Calm under pressure

Tools

Opera PMS

Job description

The Leinster is seeking a Front Office Receptionist to join our busy Dean Group hotel team in Dublin. You will be the first and last contact for guests, delivering warm, personalised service and smooth check-in/out using Opera PMS.

We look for hospitality experience, fluent English, and a friendly, professional approach, with a passion for guest satisfaction and local knowledge to enhance every stay.