Experienced Front Desk Agent — Guest Experience

Hollybank Trustees Ltd; Waterford; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hotel discounts

20% restaurant discount

Comp golf access

Bike to work scheme

Tea/coffee free onsite

Career progression

Employee awards

Employee referral bonus

Second night free for guests

Career development

Job summary

Neville Hotels is seeking an experienced Receptionist to join our Front Office Team in Waterford. You will greet guests, manage check-in/out, handle reservations, and ensure high standards of service and professionalism throughout interactions with guests and colleagues.

The role requires excellent communication skills, a collaborative approach, and a willingness to work flexible shifts to support the hotel’s operations.

Qualifications

• One-year hotel Front Office experience required.
• Excellent communication skills, verbal and written.

Responsibilities

• Greet guests upon arrival and anticipate any assistance that may be required.
• Perform all check-in, check-out, and cash handling tasks.
• Manage online and phone reservations when required.
• Answer and direct calls through a switchboard to the agreed standard.
• Represent Neville Hotels in a professional manner at all times.
• Action guest requests promptly and efficiently.
• Perform duties according to hotel policies, procedures, and standards.
• Be knowledgeable about daily hotel operations and guest rooms, locations, amenities, and services.
• Contribute towards maximising bedroom sales and revenue control.
• Ensure security procedures for guest belongings are carried out with care.
• Be empowered to solve issues as they arise.
• Practice gracious hospitality and be friendly, courteous, and helpful to guests and colleagues.
• Maintain cleanliness of front desk area and back office.
• Maintain a flexible attitude to working days and shifts according to the rota.

Skills

Communication skills

Front Office experience

Team player

Job description

Neville Hotels is seeking an experienced Receptionist to join our Front Office Team in Waterford. You will greet guests, manage check-in/out, handle reservations, and ensure high standards of service and professionalism throughout interactions with guests and colleagues.

The role requires excellent communication skills, a collaborative approach, and a willingness to work flexible shifts to support the hotel’s operations.