Front Office Manager - Guest Experience Lead

The Spencer Hotel; Dublin; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Life Insurance

Training & Development

Meals on duty

Employee Assistance

Bike to Work

Hotel discounts

Employee Recognition Awards

Descripción de la vacante

The Spencer Hotel in Dublin is seeking a Front Office Manager to lead the Front Desk, Concierge and Guest Services teams, ensuring outstanding guest service and efficient operations.

You will set department goals, manage shifts, monitor guest feedback, drive revenue through service enhancements and maintain high standards across rooms, facilities, and safety. Collaboration with HR for recruitment and development is essential.

Formación

• Experience leading Front Office teams in a hotel setting.
• Proven ability to drive guest satisfaction and revenue.
• Strong people management and scheduling skills.
• Knowledge of cash handling and financial controls.

Responsabilidades

• Lead and inspire the Front Office team to deliver passionate, personalised hospitality and consistently exceed guest expectations.
• Drive guest satisfaction, loyalty and retention through exceptional service and attention to individual guest needs.
• Develop and implement initiatives to improve service, increase revenue and maintain a competitive edge.
• Monitor guest feedback, resolve issues promptly and ensure effective follow-up across departments.
• Ensure smooth and efficient front office operations, including check-in/check-out, VIP arrivals, cash handling and financial controls.
• Maintain high standards across guest rooms, facilities, equipment, health & safety and operational procedures.

Conocimientos

Leadership

Guest service

Revenue growth

Operations management

Staff development

Communication

Descripción del empleo

The Spencer Hotel in Dublin is seeking a Front Office Manager to lead the Front Desk, Concierge and Guest Services teams, ensuring outstanding guest service and efficient operations.

You will set department goals, manage shifts, monitor guest feedback, drive revenue through service enhancements and maintain high standards across rooms, facilities, and safety. Collaboration with HR for recruitment and development is essential.