Front Office Manager

The Spencer Hotel; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Life Insurance

Training & Development

Meals on duty

Employee Assistance

Bike to Work

Hotel discounts

Employee Recognition Awards

Job summary

The Spencer Hotel in Dublin is seeking a Front Office Manager to lead the Front Desk, Concierge and Guest Services teams, ensuring outstanding guest service and efficient operations.

You will set department goals, manage shifts, monitor guest feedback, drive revenue through service enhancements and maintain high standards across rooms, facilities, and safety. Collaboration with HR for recruitment and development is essential.

Qualifications

• Experience leading Front Office teams in a hotel setting.
• Proven ability to drive guest satisfaction and revenue.
• Strong people management and scheduling skills.
• Knowledge of cash handling and financial controls.

Responsibilities

• Lead and inspire the Front Office team to deliver passionate, personalised hospitality and consistently exceed guest expectations.
• Drive guest satisfaction, loyalty and retention through exceptional service and attention to individual guest needs.
• Develop and implement initiatives to improve service, increase revenue and maintain a competitive edge.
• Monitor guest feedback, resolve issues promptly and ensure effective follow-up across departments.
• Ensure smooth and efficient front office operations, including check-in/check-out, VIP arrivals, cash handling and financial controls.
• Maintain high standards across guest rooms, facilities, equipment, health & safety and operational procedures.

Skills

Leadership

Guest service

Revenue growth

Operations management

Staff development

Communication

Job description

We are excited to announce a new opportunity for a Front Office Manager to join our Team at The Spencer Hotel.

The 4* Spencer Hotel is in a prime location overlooking the River Liffey in the heart of Dublin’s financial district. The hotel is located within 10 minutes’ walk from O’Connell Street, with easy access to Connolly & Dublin Docklands Dart & commuter train stations. The Luas and Dublin Bus services are also within minutes’ walk from the Hotel.

Overview of the role

To ensure a smooth, prompt and effective service to all guests. Ensures maximum compliance with the Company’s guest service standards, to maintain and enhance Rooms Division profitability. Directs and controls the activities of the Front Desk, Concierge, Guest Services and Front door teams. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk and oversee all scheduling for the front office division.

Main Duties & Responsibilities

• Lead and inspire the Front Office team to deliver passionate, personalised hospitality and consistently exceed guest expectations.
• Drive guest satisfaction, loyalty and retention through exceptional service and attention to individual guest needs.
• Develop and implement initiatives to improve service, increase revenue and maintain a competitive edge.
• Monitor guest feedback, resolve issues promptly and ensure effective follow-up across departments.
• Ensure smooth and efficient front office operations, including check-in/check-out, VIP arrivals, cash handling and financial controls.
• Maintain high standards across guest rooms, facilities, equipment, health & safety and operational procedures.
• Set departmental goals, revenue targets and budgets, and support the delivery of business objectives.
• Recruit, train, coach and develop a high-performing and engaged Front Office team.
• Ensure clear communication and strong collaboration between Front Office and all other hotel departments.
• Monitor industry trends and introduce innovative ideas that support the hotel’s vision and guest experience.
• Oversee the overnight team and provide operational support when required.
• Work closely with HR on recruitment, performance management, succession planning and employee development.

MHL Hotel Collection is a renowned portfolio of well-known, high-profile hotels throughout Ireland, with 16 hotels in the collection. Our core business is built around our exceptional people. We provide a comprehensive onboarding, upskilling, and professional development programme to support our employees throughout their careers.

• Excellent working conditions.
• Flexible hours
• Opportunity to be part of an international brand.
• Life insurance
• Training & Development.
• Employee Recognition Awards.
• Bike to Work & Tax Saver Travel.
• Meals provided while on duty.
• Employee Assistance Program
• Development within any of our 16 hotels.
• Recommend a friend bonus
• Hotel discounts

Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.