Guest Experience Lead - Front Desk & Service

Mespil Hotel; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Continuous training and development

Complimentary stays in sister property

Employee Recognition Awards

Social Events calendar

Bike 2 Work Scheme

Taxsaver Commuter Ticket Scheme

Refer a Friend Scheme

Employee Assistance Programme (EAP)

Pension Scheme

Health Insurance (Reduced Rates)

Complimentary meals in staff canteen

Job summary

Mespil Hotel in Dublin seeks a friendly receptionist to greet guests and manage check-ins and check-outs with efficiency and warmth. You will support shift planning and ensure smooth front desk operations in a busy environment.

You will contribute to high standards of service, assist the reservations team, and help guests with city information, while maintaining professional presentation and teamwork.

Qualifications

• Excellent customer care skills.
• Experience from a similar style property.
• Experience in working in teams.
• Excellent communication and interpersonal skills.
• Ability to work on their own initiative.
• Be available to work a mix of shift patterns.
• Early 7am - 3pm.
• Midday 10am - 6pm or 11am - 7pm.
• Late 3pm - 11pm.

Responsibilities

• Assist in the smooth operation of the reception desk.
• Welcome and acknowledge guests in the reception and lobby area.
• Deliver excellent customer service at all times.
• Assist in training and development of new team members.
• Communicate hotel and city services to guests.
• Balance all financial records and reports at end of each shift.
• Coordinate with accommodation manager regarding room availability and guest requirements.
• Organise group luggage to and from bedrooms.
• Take and deliver messages for guests and managers.
• Maximise room revenue by offering best rates and upselling where possible.
• Ensure floats are balanced at end of shifts.
• Prepare rooming lists with reservations team.
• Attend relevant training courses as required.
• Carry out other duties as directed by management.

Skills

Customer care

Communication skills

Interpersonal skills

Teamwork

Initiative

Shift patterns

Job description

Mespil Hotel in Dublin seeks a friendly receptionist to greet guests and manage check-ins and check-outs with efficiency and warmth. You will support shift planning and ensure smooth front desk operations in a busy environment.

You will contribute to high standards of service, assist the reservations team, and help guests with city information, while maintaining professional presentation and teamwork.