Front Office Lead — Guest Experience & Growth

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate €60/£60 for all Dal

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group in Ireland is seeking a friendly Front Office professional to welcome guests and maintain high service standards across all departments.

You will support front desk operations, assist in achieving mystery audits and quality evaluations, and collaborate with management to sustain high morale and guest satisfaction. A customer-focused, team-oriented approach will help you thrive in this busy hospitality environment.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with ability to oversee and delegate tasks.
• Warm, friendly and approachable personality with guests and staff.
• Ability to work independently or in a team.
• Experience in 3/4 star hotel is desirable but not essential.

Responsibilities

• Ensure guests receive a warm, courteous welcome from all departments.
• Assist in achieving goals related to mystery audits and quality evaluations.
• Help manage front office departmental operations efficiently.
• Collaborate with management to maintain high staff morale.

Skills

Customer service

Organisational skills

Teamwork

Communication

Job description

Dalata Hotel Group in Ireland is seeking a friendly Front Office professional to welcome guests and maintain high service standards across all departments.

You will support front desk operations, assist in achieving mystery audits and quality evaluations, and collaborate with management to sustain high morale and guest satisfaction. A customer-focused, team-oriented approach will help you thrive in this busy hospitality environment.