Guest Services Concierge — Growth & Benefits

Dalata Hotel Group plc

Galway

On-site

EUR 25,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Free meals on duty

50% Off F&B

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc in County Galway is seeking a friendly Receptionist to warmly greet guests, register arrivals and handle payments while providing local information and outstanding service. You will maintain guest records, assist with reservations and support security of room keys in a busy hotel environment.

The role requires excellent customer service, clear communication and the ability to stay calm under pressure; previous experience in 3/4-star hotels is desirable but not essential

Qualifications

Excellent customer service skills.
Ability to work independently and take initiative.
Outstanding communication skills.
Capability to remain calm and perform well under pressure.
Experience in 3/4-star hotel is desired but not essential.

Responsibilities

Greet and welcome guests as they arrive at the hotel.
Register guests and process their payments.
Respond to any inquiries guests may have about in-house facilities and local tourist information.
Ensure the security of room keys.
Update all guest information in the computer system.
Take and confirm reservations for guests

Skills

Customer service

Independent work

Communication

Calm under pressure

Hotel experience

Job description

The role requires excellent customer service, clear communication and the ability to stay calm under pressure; previous experience in 3/4-star hotels is desirable but not essential

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