Front Desk & Reservations Specialist

Harri; Cork; On-site; EUR 21,000 - 26,000; Full time

Job summary

Harri is seeking a Front Office Assistant to warmly greet guests, register arrivals, manage room allocations, and handle guest inquiries in a busy Cork hotel environment. You will adhere to brand standards, maintain security and health and safety procedures, and contribute to delivering outstanding guest service.

The role requires professional presentation, reliability, and a proactive approach to guest needs, with responsibilities covering reservations, switchboard duties, and accurate billing.

Responsibilities

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures.
• Ensure all documentation relating to the registration and checking out of guests is as per standard procedures.
• To read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
• To ensure that all charges are posted correctly onto room bills.
• Balance of telephone, lounge, restaurant, bars and reception cash at the end of each shift.
• To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.

Job description

Harri is seeking a Front Office Assistant to warmly greet guests, register arrivals, manage room allocations, and handle guest inquiries in a busy Cork hotel environment. You will adhere to brand standards, maintain security and health and safety procedures, and contribute to delivering outstanding guest service.

The role requires professional presentation, reliability, and a proactive approach to guest needs, with responsibilities covering reservations, switchboard duties, and accurate billing.