Front Desk & Reservations Specialist (Part-Time)

Harvey's Point ®; Ulster; On-site; EUR 29,000 - 30,000; Part time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension scheme

Job summary

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent. This role can be part-time (3 days) or full-time, based at Harvey’s Point, Friary, Lough Eske.

You will manage check-in/out, handle reservations, answer queries, and provide exceptional guest service. You’ll work rotating shifts including weekends and ideally have experience with revenue management systems and Hotsoft PMS.

Qualifications

• Good command of English in both verbal and written communication.
• A natural ability to sell the Harvey’s Point Experience.
• Confident with a pleasant disposition and well-groomed.
• Ability to work under pressure in a fast-paced environment.
• Working on rotating shifts, including weekends.
• Experience in revenue management systems desirable.
• Knowledge of Hotsoft PMS an advantage.

Responsibilities

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Managing and handling phone reservations & answering customers queries.
• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
• Take ownership of guests’ issues and take action to resolve them immediately
• To carry out cash handling procedures in accordance with Company Policy
• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.

Skills

English language

Customer service

Sales

Tools

Hotsoft PMS

Job description

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent. This role can be part-time (3 days) or full-time, based at Harvey’s Point, Friary, Lough Eske.

You will manage check-in/out, handle reservations, answer queries, and provide exceptional guest service. You’ll work rotating shifts including weekends and ideally have experience with revenue management systems and Hotsoft PMS.