Front Office & Guest Experience Leader

Harri; Ireland; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Harri is seeking a Front Office Manager to oversee the Front Office Department and work with department heads to ensure smooth operations and exceptional guest care. The role emphasizes training, revenue growth through yield management, and maintaining high standards of service.

Key duties include leading monthly meetings, managing staff rosters, handling VIP arrivals, and ensuring accurate billing while upholding safety and cleanliness policies.

Qualifications

• Experience managing a Front Office in a hospitality setting.
• Strong leadership and team management skills.
• Proven ability to improve guest satisfaction and revenue performance.

Responsibilities

• Arrive on duty in a professional uniform and manage front office staff.
• Lead monthly front office meetings and ensure minutes are circulated.
• Maintain high standards of cleanliness, hygiene and guest service.
• Analyse forthcoming business and plan accordingly.
• Monitor VIP arrivals and maximize revenue through yield management.
• Train staff to deliver consistent, high-quality guest service.
• Upsell and record sales opportunities.
• Manage rosters to cover shifts and stay within budget.
• Ensure billing, deposits and cash handling meet policy standards.

Skills

Guest relations

Staff scheduling

Budget awareness

Customer care

Training & development

Complaint handling

Leadership

Sales & up-selling

Communication

Fire & safety compliance

Tools

Online purchasing system

Job description

Harri is seeking a Front Office Manager to oversee the Front Office Department and work with department heads to ensure smooth operations and exceptional guest care. The role emphasizes training, revenue growth through yield management, and maintaining high standards of service.

Key duties include leading monthly meetings, managing staff rosters, handling VIP arrivals, and ensuring accurate billing while upholding safety and cleanliness policies.