Assistant Front Office Manager - Luxury Pre-Opening

Harri; Dublin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Free meals on duty.

Discounted employee friends & family"?

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Life assurance scheme.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

Job summary

Harri is seeking an experienced Assistant Front Office Manager to support the pre-opening and launch of the Sofitel Dublin Airport Hotel, a luxury flagship property developed with Arora Group and Accor's Sofitel brand. The role focuses on leading Reception and Night Front Office operations to deliver a seamless guest experience.

You will recruit, train, test systems, manage rostering, budget controls, and collaborate with Housekeeping, Reservations, Engineering and Guest Relations to ensure

Qualifications

• Previous supervisory or assistant-management experience in a busy hotel Front Office or Reception operation.
• Strong guest-service orientation with professional and calm handling of guest situations.
• Knowledge of reception, room allocation, cashiering, night audit and related procedures.
• Experience with Opera or similar property-management system.
• Ability to lead across departments and manage payroll and cost controls.

Responsibilities

• Support the Front Office Manager in leading Reception and Night Front Office operations.
• Lead pre-opening activities including recruitment, training, SOP development, and system testing.
• Depuitse for Front Office Manager and provide leadership during busy periods.
• Oversee guest requests, service recovery and billing procedures.
• Coordinate with Housekeeping, Reservations, Engineering and Guest Relations to maximise room readiness.
• Oversee night audit processes, safety checks and financial controls.
• Coach and develop team members through feedback and training.
• Maintain high standards of service and adherence to brand procedures.
• Drive revenue through guest upgrades and ancillary sales.
• Monitor guest feedback and implement improvements.
• Participate in rostering, payroll control, stock management and budgets.
• Participate in duty management during incidents.

Job description

Harri is seeking an experienced Assistant Front Office Manager to support the pre-opening and launch of the Sofitel Dublin Airport Hotel, a luxury flagship property developed with Arora Group and Accor's Sofitel brand. The role focuses on leading Reception and Night Front Office operations to deliver a seamless guest experience.

You will recruit, train, test systems, manage rostering, budget controls, and collaborate with Housekeeping, Reservations, Engineering and Guest Relations to ensure