Front Desk & Guest Experience Specialist

The Address Cork; Cork; On-site; EUR 22,000 - 30,000; Full time

Job summary

The Address Cork is seeking a Front Office Assistant to join our team in Cork. You will greet guests, check them in, allocate rooms and manage arrivals according to brand standards and hotel procedures.

Responsibilities include handling reservations, responding to inquiries, and ensuring accurate cash handling while delivering attentive service and maintaining a professional appearance. Experience in hospitality is helpful, with training provided as needed.

Qualifications

• Greet guests professionally and allocate rooms per policy.
• Handle reservations, check-ins and check-outs in a timely manner.
• Maintain cash handling accuracy and reporting per procedures.

Responsibilities

• Receive and register guests on arrival, using names and following procedures.
• Verify documentation for registrations and check-outs aligns with standards.
• Answer calls warmly and transfer to correct extensions as needed.
• Balance telephone, lounge, restaurant and reception cash at shift end.
• Maintain cleanliness, hygiene and Safe Working practices in all areas.
• Provide high levels of customer service and respond to guest requests.

Skills

Customer service

Guest greeting

Communication

Job description

The Address Cork is seeking a Front Office Assistant to join our team in Cork. You will greet guests, check them in, allocate rooms and manage arrivals according to brand standards and hotel procedures.

Responsibilities include handling reservations, responding to inquiries, and ensuring accurate cash handling while delivering attentive service and maintaining a professional appearance. Experience in hospitality is helpful, with training provided as needed.