Hotel Receptionist

Merchant Cafe, Galway City Centre; Galway; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Company events

Food allowance

Job summary

Merchant Cafe, Galway City Centre is seeking an enthusiastic Front Desk Clerk to welcome guests and manage check-in/check-out at the hotel’s reception. You will use Opera Cloud to process reservations, post charges and assist guests with requests.

The ideal candidate brings at least 1 year of front desk experience, excellent communication in English, and a professional appearance. This in-person role offers daily tasks in a busy Galway setting with opportunities to upsell services.

Qualifications

• Minimum 1 year of experience at hotel front desk.
• Proficient in Opera Cloud or similar Property Management System.
• Fluent English and excellent communication skills.
• Ability to work well in a team and on own initiative.
• Professional appearance and presentation.

Responsibilities

• Greet guests on arrival in a warm, welcoming manner.
• Check in/out guests accurately and efficiently.
• Use computerised system to process transactions.
• Upsell dining, porter services and reservations as appropriate.
• Post charges to guest bills and balance reception cash.
• Handle reservations and respond to guests promptly.
• Answer calls with a friendly tone and route to correct extensions.
• Take messages with date, time, and initials for follow-up.
• Ensure messages reach relevant staff immediately.
• Address guest requests politely and report issues to Front Desk Manager.
• Balance cash at end of shift.
• Allocate rooms considering guest requests and availability.
• Maximise sales opportunities at the desk.
• Maintain secure handling of monies.
• Follow Health & Safety and Hygiene policies as required.

Skills

Teamwork

Communication

Customer service

Fluent English

Tools

Opera Cloud

Job description

Requirements:

• Minimum 1 years experience in working at the Hotel Front Desk.
• A commitment to offering exceptional service and standards.
• Proficient in Opera Cloud or similar Property Management system.
• Fluent English and excellent communication skills.
• Ability to work well in a team environment and on own initiative essential.
• Well groomed and presenting a professional appearance to all of our guests.

Key Duties & Responsibilities:

• Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
• Check in/out guests effectively ensuring all details are correct.
• Carry out tasks effectively using computerised system.
• Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
• Ensure that all charges are posted correctly onto room bills.
• Take reservations and respond to guests quickly.
• Answer phone in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
• Ensure that relevant people receive any messages immediately.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front Desk Manager.
• Balancing reception cash at end of each shift
• The sensible allocation of rooms to customers having viewed all relevant guest requests.
• Maximising all sales opportunities at the desk.
• Ensure that all monies are kept secure at all times.
• Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
• To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.

Job Type: Full-time

Pay: €14.65 per hour

Benefits:

• Company events
• Food allowance

Ability to commute/relocate:

• Galway, County Galway: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Galway, County Galway (preferred)

Work Location: In person