Front Desk & Customer Experience Specialist

Executive Trust Limited; Dublin; On-site; EUR 28,000 - 34,000; Full time

Job summary

Europcar Mobility Group in Ireland invites applications for a customer-facing role within our branch operations. You will greet customers, create a welcoming atmosphere, identify needs, and ensure a smooth flow at the counter and in the rental process.

Fluent English is required; other languages are a plus. A driving licence (Category B) is preferred but not essential. Shift work, including weekends, and long hours are expected to support busy periods.

Qualifications

• Excellent communication skills (verbal and written) with a friendly, professional manner.
• Proven experience in delivering high-quality customer service.
• Ability to remain calm and helpful in high-pressure or unusual situations.
• Strong attention to detail.
• Fluent in English (additional languages are an advantage).
• A full Category B driving licence is preferred but not essential.
• Shift work required, including weekends.
• Hours of operation: 5:00 AM – 1:00 AM, Monday to Sunday.
• Flexibility and availability are essential.

Responsibilities

• Greet and welcome customers upon arrival
• Create a positive, engaging atmosphere at all customer touchpoints
• Identify and assess customer needs to ensure a tailored experience
• Manage queues efficiently and maintain smooth customer flow
• Escort customers to vehicles or shuttle buses
• Provide support across branch operations to ensure seamless service
• Respond to customer queries both in person and over the phone
• Act as a liaison between branches and departments when required
• Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving

Skills

Communication

Customer service

Calm under pressure

Attention to detail

English fluency

Driving licence B

Shiftwork

Flexibility

Job description

Europcar Mobility Group in Ireland invites applications for a customer-facing role within our branch operations. You will greet customers, create a welcoming atmosphere, identify needs, and ensure a smooth flow at the counter and in the rental process.

Fluent English is required; other languages are a plus. A driving licence (Category B) is preferred but not essential. Shift work, including weekends, and long hours are expected to support busy periods.