Customer Service Return Agent

Europcar Mobility Group; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Summer sign on bonus

29 holidays incl. bank holidays

Monthly uncapped commission

Medical refund scheme

Enhanced sick pay

Employer pension 1.5% + employee 2%

Enhanced maternity/paternity benefits

Hubex benefits & discounts

Life assurance x2

Employee Assistance Programme

Flu vaccination voucher

Bike to Work Scheme

Job summary

Europcar Mobility Group is seeking a Returns Agent at Dublin Airport to deliver world-class customer service as vehicles are collected and returned. You will work in a fast-paced, customer-focused environment, supporting fleet operations and ensuring vehicles meet service standards.

The role requires a full clean B driving licence (min 2 years), strong communication skills, and availability for varied shifts including early mornings, days, evenings and weekends. Training is provided where needed.

Qualifications

• Full clean B driving licence held for a minimum of 2 years.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Car rental/sales experience is desirable but not essential (training will be provided).

Responsibilities

• Work closely with staff to ensure customers receive and return their vehicle promptly.
• Maintain high standards of service and damage control; achieve KPIs.
• Complete all administration accurately according to procedures.
• Coordinate with fleet and damages teams regarding vehicle status and issues.

Skills

Driving licence

Communication

Teamwork

Flexibility

Customer service

Job description

**Returns Agent – Dublin Airport** Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.Benefits: * Competitive Salary* Summer sign on bonus* Starting twenty-nine holidays (including bank holidays), increasing with length of service* Monthly uncapped commission* Medical refund scheme* Enhanced statutory sick pay* Occupational Pension: Employer contribution 1.5%, employee contribution 2%* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities*** Work closely with all staff to ensure customers receive and return their vehicle in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.* Ensuring cars that are due service or repair are sent aside for maintenance.* Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.* Communicate regularly with our damages department with any queries related to new damage found.* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.* Ad hoc duties in line with business needs. **Your Skills:*** Full clean B driving licence held for a minimum of 2 years essential.* Excellent communication and face to face interpersonal skills.* Ability to work as part of a team in a fast-paced environment.* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be provided).* Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**Why choose Europcar?**We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. \\*\\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \\*\\*