Customer Experience Agent – Car Rental & Branch Support

Europcar; Dublin; On-site; EUR 21,000 - 32,000; Full time

Job summary

Europcar Mobility Group is seeking customer-facing staff to welcome clients, identify needs, and maintain smooth service flow at branches. The role involves assisting with rentals, guiding customers to vehicles or shuttles, and handling queries both in person and by phone.

Fluency in English is required; a Category B driving licence is preferred but not essential. Shifts include weekends and early hours, contributing to a dynamic customer service environment.

Qualifications

• Strong verbal and written communication skills with a friendly manner.
• Proven experience delivering high-quality customer service.
• Ability to stay calm and helpful in busy or challenging situations.
• Detail-oriented with strong organisational skills.

Responsibilities

• Greet and welcome customers on arrival.
• Create a positive atmosphere at customer touchpoints.
• Identify customer needs for a tailored experience.
• Manage queues and ensure smooth customer flow.
• Escort customers to vehicles or shuttle buses.
• Support branch operations for seamless service.
• Respond to queries in person or by phone.
• Open/close rental agreements during peak periods.

Skills

Excellent communication

Customer service experience

Calm under pressure

Attention to detail

Fluent in English

Driving licence (Category B)

Job description

Europcar Mobility Group is seeking customer-facing staff to welcome clients, identify needs, and maintain smooth service flow at branches. The role involves assisting with rentals, guiding customers to vehicles or shuttles, and handling queries both in person and by phone.

Fluency in English is required; a Category B driving licence is preferred but not essential. Shifts include weekends and early hours, contributing to a dynamic customer service environment.