Customer Service Agent — Car Rental & Shuttle Support

Europcar-Mobility-Group; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

Europcar Mobility Group is seeking a customer service-oriented team member for our Dublin area branch. You will greet customers, assess needs, and manage queues to ensure a smooth rental experience at every touchpoint.

You will escort customers to vehicles, handle rental agreements, and respond to queries in person and by phone. The role includes liaison duties between branches and departments and occasional duties at Eastlands or Terminals.

Qualifications

• Excellent communication skills (verbal and written) with a friendly, professional manner.
• Proven experience in delivering high-quality customer service.
• Fluent in English; additional languages are an advantage.
• A full Category B driving licence is preferred but not essential.

Responsibilities

• Greet and welcome customers upon arrival.
• Create a positive, engaging atmosphere at all customer touchpoints.
• Identify and assess customer needs to ensure a tailored experience.
• Manage queues efficiently and maintain smooth customer flow.
• Escort customers to vehicles or shuttle buses.
• Provide support across branch operations to ensure seamless service.
• Respond to customer queries both in person and over the phone.
• Act as a liaison between branches and departments when required.
• Open and Close rental agreements during peak periods to reduce wait time on both pick up and return.
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving.

Skills

Customer service

Communication skills

English fluency

Attention to detail

Calm under pressure

Job description

Europcar Mobility Group is seeking a customer service-oriented team member for our Dublin area branch. You will greet customers, assess needs, and manage queues to ensure a smooth rental experience at every touchpoint.

You will escort customers to vehicles, handle rental agreements, and respond to queries in person and by phone. The role includes liaison duties between branches and departments and occasional duties at Eastlands or Terminals.