Flexible Part-Time Customer Experience Agent - Dublin

Europcar Group; Dublin; À distance; EUR 17 000 - 22 000; Temps partiel

Résumé du poste

Europcar Mobility Group is seeking a Customer Service Agent for a part-time, on-premise role in Dublin. You will greet customers, assess needs, and ensure a seamless service experience across branches. The role requires strong communication and the ability to manage queues during peak periods.

Fluent English is essential, with a driving licence preferred. Flexibility to work weekends and various shifts is expected to support operations from early morning to late night hours.

Qualifications

• Excellent communication skills, both verbal and written.
• Proven experience delivering high-quality customer service.
• Fluent in English; additional languages are an advantage.
• A full Category B driving licence is preferred but not essential.

Responsabilités

• Greet and assist customers upon arrival.
• Create a welcoming and efficient service environment.
• Identify customer needs and provide tailored guidance.
• Manage queues and assist with rental processes at the counter.
• Escort customers to vehicles or shuttle buses as needed.
• Handle inquiries in person and over the phone.
• Open and close rental agreements during peak periods.
• Support branch operations across Eastlands or Terminals as required.

Connaissances

Excellent communication

Customer service experience

Fluent in English

Driving licence (B) preferred

Description du poste

Europcar Mobility Group is seeking a Customer Service Agent for a part-time, on-premise role in Dublin. You will greet customers, assess needs, and ensure a seamless service experience across branches. The role requires strong communication and the ability to manage queues during peak periods.

Fluent English is essential, with a driving licence preferred. Flexibility to work weekends and various shifts is expected to support operations from early morning to late night hours.