Car Rental Customer Experience Agent

Europcar; Ireland; Remote; EUR 24,000 - 32,000; Full time

Job summary

Europcar Mobility Group is hiring for a customer-facing role in our Ireland locations. You will greet customers on arrival, create a welcoming atmosphere, assess needs, and manage queues to ensure smooth service.

You will escort customers to vehicles or shuttle buses and support branch operations to maintain seamless rental processes. The role requires handling customer queries in person and by phone, collaborating with branches, and opening/closing rental agreements during peak periods.

Qualifications

• Excellent communication skills with a friendly, professional manner
• Proven experience in delivering high-quality customer service
• Ability to remain calm and helpful in high-pressure situations
• Strong attention to detail
• Fluent in English
• A full Category B driving licence is preferred but not essential

Responsibilities

• Greet and welcome customers upon arrival
• Create a positive, engaging atmosphere at all customer touchpoints
• Identify and assess customer needs to ensure a tailored experience
• Manage queues efficiently and maintain smooth customer flow
• Escort customers to vehicles or shuttle buses
• Provide support across branch operations to ensure seamless service
• Respond to customer queries both in person and over the phone
• Act as a liaison between branches and departments when required
• Open and close rental agreements during peak periods to reduce wait time on both pick up and return
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving

Skills

Communication skills

Customer service

Calm under pressure

Attention to detail

Fluent English

Driving licence

Job description

Europcar Mobility Group is hiring for a customer-facing role in our Ireland locations. You will greet customers on arrival, create a welcoming atmosphere, assess needs, and manage queues to ensure smooth service.

You will escort customers to vehicles or shuttle buses and support branch operations to maintain seamless rental processes. The role requires handling customer queries in person and by phone, collaborating with branches, and opening/closing rental agreements during peak periods.