French-Speaking Customer Care Specialist (Onsite)

Crane Co.; Shannon; On-site; EUR 30,000 - 40,000; Full time

Job summary

Crane Co. is seeking a Customer Care Expert in Shannon, Clare, to provide comprehensive support via phone, email, and web to various customers including distributors and direct clients.

The ideal candidate will need to manage key accounts, resolve invoicing issues, and collaborate closely with sales and technical teams. Fluency in French is a must for communication purposes.

This full-time role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction through effective issue resolution.

Qualifications

• Experience in a similar field is an advantage.
• Previous experience in direct customer contact is mandatory.
• Fluency in French is required.

Responsibilities

• Provide phone, email, and web support to customers.
• Manage allocated key accounts and regional backup.
• Resolve outstanding invoicing issues.
• Interface with Supply Chain & Engineering for shipments.

Skills

Fluent in French (written and spoken)

Customer service experience

Problem-solving skills

Communication skills

Job description

Crane Co. is seeking a Customer Care Expert in Shannon, Clare, to provide comprehensive support via phone, email, and web to various customers including distributors and direct clients.

The ideal candidate will need to manage key accounts, resolve invoicing issues, and collaborate closely with sales and technical teams. Fluency in French is a must for communication purposes.

This full-time role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction through effective issue resolution.