Customer Care Expert

Crane Co.; Shannon; On-site; EUR 30,000 - 40,000; Full time

Job summary

Crane Co. is seeking a Customer Care Expert in Shannon, Clare, to provide comprehensive support via phone, email, and web to various customers including distributors and direct clients.

The ideal candidate will need to manage key accounts, resolve invoicing issues, and collaborate closely with sales and technical teams. Fluency in French is a must for communication purposes.

This full-time role offers an opportunity to work in a dynamic environment, contributing to customer satisfaction through effective issue resolution.

Qualifications

• Experience in a similar field is an advantage.
• Previous experience in direct customer contact is mandatory.
• Fluency in French is required.

Responsibilities

• Provide phone, email, and web support to customers.
• Manage allocated key accounts and regional backup.
• Resolve outstanding invoicing issues.
• Interface with Supply Chain & Engineering for shipments.

Skills

Fluent in French (written and spoken)

Customer service experience

Problem-solving skills

Communication skills

Job description

## Customer Care ExpertApplyremote type: Onsitelocations: Shannon, Clare, Irelandtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101830Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.· Manage allocated key accounts and regions, and back up other regions.· Phone, Email and Web support to resolve outstanding invoicing issues.· Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.· Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.· Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.· Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.· Enter and maintain Customer Master Data plus execution of relevant security checks.· Participate in process improvement projects on an ad-hoc basis.· Experience in similar field would be an advantage.· Previous experience in direct talk-to customer is mandatory.· Fluent language knowledge in French both in written and spoken.### About Crane: PanametricsPanametrics business adds pioneering technologies to our Crane Process Flow Technologies segment, including advanced ultrasonic flow meters and precision moisture analyzers. These solutions support critical process industries by enabling accurate measurement of liquids and gases across applications such as chemical production, liquefied natural gas transportation, cryogenic gas storage, pipelines, refining, water and wastewater treatment facilities, and other essential industrial processes. Panametrics has a gloabl footprint spanning Brazil, Japan, Mexico, India, and the Middle East.