Customer Care Representative-6

Crane Company; Shannon; On-site; EUR 28,000 - 36,000; Full time

Job summary

Crane Company in Shannon, Ireland seeks an onsite Customer Care Representative to handle order entry, inside sales and administration. You will be a main contact between Sales, Distributors, Supply Chain/Logistics and Finance to respond to customer queries and transactions, exceeding expectations.

The role requires direct customer communication, coordination of shipments and invoicing support, with opportunities to contribute to process improvements.

Qualifications

• Experience in a similar field would be advantageous.
• Direct talk-to customer is mandatory.
• Fluent French in written and spoken form.

Responsibilities

• Phone, email and web support to Sales, Distributors, Dealers, Direct Customers and OEMs for information on orders, status and returns.
• Manage allocated key accounts and regions, and back up other regions.
• Resolve invoicing issues by phone, email or web.
• Work with Sales, Inside Sales and technical support to improve ease of doing business.
• Interface with Supply Chain & Engineering to coordinate shipments.
• Coordinate service/goods inwards and returns for repair/restock.
• Enter customer data, agreements, return authorizations, orders and invoices accurately.
• Maintain Customer Master Data and perform security checks.
• Participate in ad-hoc process improvement projects.

Skills

Direct customer communication

French language proficiency

Job description

Role/Overall objectives:

Our onsite Customer Care Representative team works within a team environment that delivers Order Entry, Inside Sales and Administration activities. In addition, they act as one of the main pre- and after-sales customer contact points. They are responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics, Finance and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.

II. Essential responsibilities

• Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
• Manage allocated key accounts and regions, and back up other regions.
• Phone, Email and Web support to resolve outstanding invoicing issues.
• Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
• Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
• Where necessary, effectively enter customer's data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
• Enter and maintain Customer Master Data plus execution of relevant security checks.
• Participate in process improvement projects on an ad-hoc basis.

III. Qualifications/Requirements

• Experience in similar field would be an advantage.
• Previous experience in direct talk-to customer is mandatory.
• Fluent language knowledge in French both in written and spoken.