French-Speaking Customer Advocate: CRM & Order Support

ASSA ABLOY Opening Solutions; Galway; On-site; EUR 28,000 - 38,000; Full time

Job summary

Jobtailor in Ireland is seeking a customer service professional fluent in French to manage key client accounts and support internal teams. The role involves maintaining accurate CRM records, handling queries by phone and email, and coordinating with multiple departments to expedite orders.

The ideal candidate offers 3–5 years in customer service within a tech environment, experience with Oracle and Salesforce, and strong communication skills in English and French.

Qualifications

• Fluent French required and strong English communication skills.
• 3–5 years in a busy customer service role.
• HS diploma required; high tech experience an advantage.
• Proficient with CRM systems and MS Office.
• Experience with Oracle/Salesforce/Agile is beneficial.

Responsibilities

• Maintain excellent relationships with internal and external customers.
• Keep customer data accurate in Salesforce CRM.
• Ensure defaults are correctly set in the Oracle system for accounts.
• Handle customer queries by phone and email via SF.com case management.
• Escalate persistent issues to the appropriate team leads or managers.
• Coordinate with other departments to expedite orders and resolve issues.
• Log all customer communications in SF.com and maintain records.
• Be proactive in informing customers of order changes with relevant teams.

Skills

French language

Customer service

CRM systems

MS Office

English communication

Typing speed

Education

High School Diploma

Tools

Oracle

Salesforce

Agile

Windows OS

Job description

Jobtailor in Ireland is seeking a customer service professional fluent in French to manage key client accounts and support internal teams. The role involves maintaining accurate CRM records, handling queries by phone and email, and coordinating with multiple departments to expedite orders.

The ideal candidate offers 3–5 years in customer service within a tech environment, experience with Oracle and Salesforce, and strong communication skills in English and French.