French Customer Support Specialist – Onsite (Sandyford)

Accenture; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Accenture is seeking a Customer Support professional fluent in French to join our onsite team in Dublin. The role is a full-time position (40 hours/week) with 24/7 rotational coverage from 8am to 10pm, Monday to Sunday, excluding night shifts.

You will review business data per client guidelines, stay updated on policy changes, and advocate for users while driving process improvements. A strong emphasis on clear communication and teamwork is essential.

Qualifications

• Bachelor’s Degree required.
• 1 year of Customer Service/Call Centre experience desirable.
• Proficient in English.
• Proficient with using computers.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Develop deep knowledge within a complex product group.
• Stay informed on evolving client policies and guidelines.
• Advocate for the user community and address needs.
• Investigate and prioritize advertising issues and escalate as needed.
• Contribute to process efficiency and quality improvements.
• Participate in continuous training and collaborative discussions.
• Communicate resolutions clearly to the sales team.
• Facilitate a high-end customer experience in support.
• Mentor team members and own product support areas.

Skills

Excellent communication

Analytical thinking

Product support

Learning agility

Teamwork

Bachelor’s degree

Customer service

English proficiency

Computer skills

Education

Bachelor’s degree

Job description

Accenture is seeking a Customer Support professional fluent in French to join our onsite team in Dublin. The role is a full-time position (40 hours/week) with 24/7 rotational coverage from 8am to 10pm, Monday to Sunday, excluding night shifts.

You will review business data per client guidelines, stay updated on policy changes, and advocate for users while driving process improvements. A strong emphasis on clear communication and teamwork is essential.