French-Speaking Customer Support Specialist (Hybrid, 12m)

Manpower Ireland; Galway; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

SAP seeks a Customer Interaction Centre Specialist in Galway to deliver high-quality support via calls, emails and chats. You will analyze non-technical queries, research solutions and educate customers on navigating SAP support resources. The role collaborates with global SAP teams to resolve cases promptly.

Fluency in English and French (minimum B2) and a Bachelor's degree are required. This 12-month contract offers a hybrid work setup, based in Galway, Ireland.

Qualifications

• Bachelor's degree in Business, Computer Science or a related field.
• Fluency in English and French with excellent communication skills (minimum B2).

Responsibilities

• Process inbound customer calls, emails & chats with high-quality interactions.
• Analyze non-technical queries, research solutions, and provide clear answers.
• Evaluate the commercial impact of technical issues on customer processes.
• Educate customers in navigating support pages, downloads, and license keys.
• Collaborate with SAP teams to resolve customer cases timely.

Skills

Fluent English

Fluent French

Customer service

Time management

Education

Bachelor's degree in Business, Computer Science or related field

Job description

SAP seeks a Customer Interaction Centre Specialist in Galway to deliver high-quality support via calls, emails and chats. You will analyze non-technical queries, research solutions and educate customers on navigating SAP support resources. The role collaborates with global SAP teams to resolve cases promptly.

Fluency in English and French (minimum B2) and a Bachelor's degree are required. This 12-month contract offers a hybrid work setup, based in Galway, Ireland.